FAQs
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How is the LifeWave 20 Year Merchandise Store different from the main LifeWave Merchandise Store?
Our LifeWave 20 Year Merchandise Store offers unique, limited-edition items that are custom-made and produced upon order to ensure exclusivity. As such, they have a distinct return policy that states that all sales are final, and LifeWave does not accept returns or offer refunds unless the item received is damaged or defective. We urge you to thoroughly examine product details, including size charts and descriptions, prior to purchase to avoid any inconvenience.
How does the sizing work?
For sizing information, please refer to the sizing reference located at
the bottom of each product page. This will help you select the correct size for
your order.
Do I need to be a brand partner to purchase merchandise?
No, you do not need to be a brand partner to purchase merchandise from
our store. Everyone is welcome to shop with us!
Will BV be attached to merchandise?
No, neither Personal Volume (PV) nor Business Volume (BV) will be
associated with any purchases made on the LifeWave Merchandise store.
Will I see my order in Back Office?
No, orders placed through the LifeWave Merchandise store will be kept separate from the Back Office system.
All order management and tracking will be handled directly on this website.
Do you offer international shipping?
Yes, we offer global shipping to numerous countries worldwide. However, it's important to be aware that we do not ship to North Korea, Russia, Belarus, or Ukraine.
How long does shipping take?
In general, most orders are shipped within 2-7 business days after the order is submitted.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Do you offer expediated shipping options?
Unfortunately, we do not currently offer expedited shipping services.
Can I exchange an item if it doesn’t fit properly?
Because items are produced upon order to ensure exclusivity, we will not be offering exchanges for sizing.
However, we will gladly replace any items that are defective or damaged.
Customers have a window of 30 days to initiate a return under these
circumstances.
Contact: customerservice@lifewave.com
What is the Return and Exchange policy?
Return for an Exchange or Refund: Our LifeWave 20 Year Merchandise Store offers unique, limited-edition items that are custom-made and produced upon order to ensure exclusivity. As such, all sales are final, and we do not accept returns or offer refunds unless the item received is damaged or defective.
Damaged or Defective Items:
We stand behind the quality of our products. If you receive a damaged or defective item, please follow these steps:
- Notification Period: Contact our customer service team at customerservice@lifewave.com within 30 days of receiving your order.
- Proof of Damage/Defect: Provide clear photos showing the defective or damaged area.
- Refund or Replacement Process: Our customer service team will review your request and guide you through the next steps whether it’s a replacement or a refund.
View the Return Policy for LifeWave 20 Year Merchandise Store.
Can I cancel or amend my order?
We understand that circumstances may change, however, once an order has been placed, we are unable to accommodate cancellations or amendments to the order.
Additionally, please note that we do not offer any purchase reconsideration returns. The only returns we will accept are if the product is damaged or if there is a defect.
Can I purchase gift cards for the Lifewave 20 Year Anniversary Store?
No, we do not offer gift cards for the Lifewave 20 Year Anniversary Store at this time.
How can I find out more about LifeWave?
You can find out more about us here